> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lovable.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Support policy

> Get help with billing, platform bugs, and account issues through the support form. Community support is available on Discord.

## Who can contact Support?

Support is available to paying customers only. The [support form](https://lovable.dev/support) can only be used with a Lovable account email that belongs to a paying workspace.

If you are on the Free plan, your channel for help is our community [Discord](https://discord.gg/lovable-dev). To contact the Lovable support team, upgrade to Pro or above. See [Support by plan](#support-by-plan) for the full breakdown.

## Scope

Lovable’s support covers the following areas:

* Billing issues
* Platform bugs
* Account management
* Workarounds or solutions to known issues
* General guidance on using Lovable
* General questions about Lovable

Lovable's support does not cover:

* Project-specific debugging
* Guidance with implementation of third-party or open-source integrations

## Channels

To contact support, you must go through the support form found [here](https://lovable.dev/support), using the Lovable account email of your paying workspace. If the form is unavailable, you can also email support at [support@lovable.dev](mailto:support@lovable.dev).
After you've submitted your request, you'll receive a near instant AI response to your inquiry.
If that doesn't resolve your issue or answer your question, you can request to be routed to a human agent.

All users, free and paying, can access our vibrant and helpful community in our [Discord](https://discord.gg/lovable-dev) for community support.
Lovable team members and champions may participate in community discussions, but official support is only guaranteed through the above-mentioned channels.

For platform-wide issues, updates will be posted on our [status page](https://status.lovable.dev/).

## Support by plan

Support level depends on your subscription plan. For the full plan comparison, see [Subscription plans](/introduction/subscription-plans).

* **Community support** (all plans): peer help in our [Discord](https://discord.gg/lovable-dev).
* **Email support** (Pro and above): help from the Lovable support team via the [support form](https://lovable.dev/support).
* **Priority support** (Business and above): support requests are prioritized for faster response.
* **Dedicated support and onboarding services** (Enterprise): a dedicated account team and guided onboarding.